---
title: "Booking terms and cancellation policy | Helfit"
description: "Helfit booking terms: 48 hours’ notice to cancel or reschedule classes, 1:1 and personal training sessions, and 30 days’ notice to end personal training."
url: https://helfit.co.uk/terms
updated: 2026-11-11
business: "Helfit, Manor Farm, Thornfalcon, Somerset TA3 5NP"
phone: "07904 908 658"
---
# Booking terms, *kept simple.*

Small classes and private sessions only work when everyone gives a little notice. Here’s how cancelling and rescheduling work.

## Who you’re booking with

Helfit is run by Helen Rose, a sole trader (Helen Rose trading as Helfit), at Helfit, Manor Farm, Thornfalcon, Somerset TA3 5NP. If you have a question about these terms, contact me on [helen@helfit.co.uk](mailto:helen@helfit.co.uk) or [07904 908 658](tel:+447904908658).

## Reformer Pilates classes

-   Payment is taken at the time of booking to secure your place.
-   You can reschedule a class if you give at least 48 hours’ notice before it starts.
-   Classes cancelled with less than 48 hours’ notice, or missed without notice (no-shows), aren’t refunded.
-   Please arrive on time: the warm-up is an important part of exercising safely.

## 1:1 reformer Pilates and personal training

-   Sessions cancelled with less than 48 hours’ notice are charged in full.
-   If you need to reschedule a session, it must be taken within 4 weeks of the original date, otherwise it’s lost.
-   To stop personal training, please give at least 30 days’ notice.

## Your health and safety

Before your first session, please fill in the [health questionnaire and waiver](https://helfit.co.uk/health-form). Tell me before each session about any new injury, pain or change in your health, so I can adapt or skip exercises for you.

Only use the reformers and gym equipment as shown, and only when I’m there. If you feel pain, dizziness, chest discomfort, shortness of breath or otherwise unwell, stop and tell me straight away.

## Your rights

Nothing in these terms affects your statutory rights.

Last updated 11 November 2026.

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Helfit · Helfit, Manor Farm, Thornfalcon, Somerset TA3 5NP · 07904 908 658 · helen@helfit.co.uk · https://helfit.co.uk